Hyderabad summit aims to link AI, customer experience and loyalty

By AI, Created 4:35 PM UTC, May 18, 2026, /AGP/ – DM–CX–Loyalty Summit 2026 will bring policymakers, business leaders, startups and CX experts to T-Hub Hyderabad on July 15–16. Organizers say the event will focus on how AI, analytics and personalization can improve retention, investment and innovation-led growth.

Why it matters: - The summit is designed to put Hyderabad in the middle of discussions on customer experience, digital transformation, artificial intelligence and loyalty-driven growth. - Organizers are framing customer trust and personalized engagement as drivers of long-term business sustainability, not just marketing. - The event is expected to connect startups, investors, corporates and policymakers in one place.

What happened: - DM–CX–Loyalty Summit 2026 is scheduled for July 15–16, 2026, at T-Hub in Hyderabad. - The summit is built around the theme “From Data to Devotion.” - The event will convene policymakers, CXOs, entrepreneurs, marketers, startup founders, investors and technology innovators. - The summit is organized by TMA Worldwide.

The details: - The agenda will focus on how AI, analytics and personalization are changing customer engagement, retention and business growth. - Strategic partners include the Federation of Telangana Chambers of Commerce and Industry, The Policy Times Chamber of Commerce and Pune Angels Network. - Dr. Tausif Malik said the future of business growth will be defined by customer trust, personalized engagement and meaningful experiences. - Dr. Srikanth Chittarvu said the summit reflects the convergence of media, technology, customer experience and digital economies. - Dr. Srikanth Chittarvu added that the platform is meant to encourage global dialogue, cross-border collaboration and connections between startups, businesses, industry leaders and policymakers. - T. G. Bharath will serve as Guest of Honour. - Organizers say Bharath has helped drive industrial growth, attract investment and strengthen Andhra Pradesh’s innovation ecosystem. - Bharath is expected to address investment opportunities, industrial development and innovation-led growth. - The speaker lineup includes Zarina Baber, Prof. Ujjwal K. Chowdhury, Iram Zaidi, Samrat Mukherjee, Vivek Vaswani, Major Sunil Shetty, Dr. Sanjay Arora, Sanjay Thumma and R. Ravi Kumar. - Zarina Baber will speak on citizen experience as a governance imperative. - Prof. Ujjwal K. Chowdhury will address global student experience. - Iram Zaidi will discuss strategic engagement across corporate and development sectors. - Samrat Mukherjee will speak on the evolution from heritage brands to hyper-personalization. - Vivek Vaswani will focus on fan loyalty and box office success. - Major Sunil Shetty will chair the Startup Showcase and speak on customer trust and experience for startups. - Dr. Sanjay Arora will present on marketing wisdom for professionals and companies. - Sanjay Thumma, also known as VahChef, will discuss building a loyal fan following. - Additional speakers from global brands, government bodies, academia, media and the startup ecosystem will be announced in the coming weeks. - The summit is supported by media partners including MAA Gulf, Hi India, Hello Mumbai News, My Startup TV, EWAY Print, The Desi Buzz, GCC Startup News, Startup Berita and The Dubai Buzz.

Between the lines: - The summit is also being positioned as a platform for Telangana’s broader innovation and business ambitions. - FTCCI President R. Ravi Kumar said the partnership aligns with Telangana Rising 2047 and Viksit Bharat @2047. - Akram Hoque of The Policy Times Chamber of Commerce said AI and digital transformation are making collaboration between enterprises, innovators and policymakers more critical. - The heavy emphasis on startups, investment readiness and mentorship suggests organizers want the summit to function as a deal-making and ecosystem-building event, not only a conference. - The focus on Hyderabad reflects the city’s growing role as a technology, entrepreneurship and digital transformation hub.

What’s next: - Organizers say more speakers from global brands, government, academia, media and the startup ecosystem will be announced in the coming weeks. - The Startup Showcase is expected to give emerging companies direct access to investors, corporates, policymakers and ecosystem enablers. - Organizers expect the event to strengthen startup visibility, partnerships, mentorship and investment readiness. - The summit is being promoted as part of a broader push toward innovation-led entrepreneurship and India’s digital economic growth.

The bottom line: - DM–CX–Loyalty Summit 2026 is being positioned as a high-level Hyderabad gathering where AI, customer experience and startup growth intersect with public policy and investment.